Refund and Returns Policy

• When A client receives a product and delivery is complete, he/she has 3 daysto exchange size and inform the customer service team about any defect and blemish on the item.
• The Faulty item might be returned to DESLAND CUSTOMER SERVICE TEAM within 3 days of delivery. Upon consideration by our team we will inform the customer about the product and if any request of size exchange, damage product and return is applicable.
• In any case no money shall be returnedto the customer. If he/she receives a faulty or damaged item from Desland, it shall be forwarded to Online credit where they will be able to choose a similar product in the same/higher price range.
• Any product/products purchasing from online, will be exchanged only from online.
• Once an order has been exchanged, it cannot be exchanged again.
• If the quality of the product is compromised or discoloration happens within 7 days of delivery, the customer must notify the Customer Service team.
• Any Exchange or Return issue must be solved under 7 days’duration from the date of delivery. After that time period none party would be able to place any request for exchange or return.
• Every client must be informed to check the status of the product before they take delivery and place the payment by our delivery service provider.
• Every customer must be encouraged about on spot return if they find a faulty item or size issue.

Discount Sales

•  Return, exchange and refund policy will not be applicable for any discounted product(s). Any discount item once purchased cannot be exchanged, returned or refunded.
• Terms & Conditions apply.

Express Delivery

• To get same day delivery order needs to be placed before 11 am.
• Order needs to be confirmed by the customer service team within 12 pm.
• Product will be delivered to the customer within 6 hours of handing over to the delivery agent.
• An express delivery charge of TK 200.
• For accessories order need to pay full in advance to process delivery.
• Coverage area – Dhaka Metropolitan range.